Returns
Due to the nature of our products, Strata Bio does not accept returns. Unfortunately, the mishandling of our products can lead to premature degradation. Whether due to light or heat exposure, sanitary reasons, or unethical practices, we simply cannot and will not accept returns. If you are not satisfied with your purchase for any reason, please get in touch with a representative, and we will be in touch shortly. We will do everything in our power to resolve any problem you may have.
Missing or Damaged Packages
At Strata Bio, customer satisfaction is our number 1 priority. We hold ourselves accountable to a higher standard that is unfortunately not common in the research peptide industry. If you receive a damaged package, we will send a replacement FREE of charge. In the rare but inevitable situation that a package gets lost during transport, we will send out the same order FREE of charge.